Find your tickets
Lost the confirmation email? Get every ticket back with just your email address.
If your confirmation email has vanished into a full inbox, you do not need an account or an order number to get it back. You only need the email address you bought with.
Get them back
- Go to my.grofomo.com (or grfm.to/tickets, which is the same finder).
- Enter the email address you used at checkout and choose Email me a code.
- Check your inbox for a message from Grofomo. You can either tap View my tickets in the email, or type the six-digit code into the page. Either works.
The code lasts fifteen minutes and can only be used once, so ask for a fresh one if it expires. If nothing arrives, check your junk folder first, then try any other address you might have bought with: the tickets are attached to the email address on the order.
What you will see
Once you are in, you get every order bought with that address, across every event and every organiser, with upcoming events first and past ones tucked into their own section. Each order shows the event, date, venue and how many tickets it holds, along with a status if it was refunded or cancelled.
From there you can open your tickets to view or print them, send individual tickets to the people using them, and resend the confirmation email to your inbox if that is all you needed.
Complimentary and guest tickets sent straight to your address show up here too.
Good to know
There is no account and no password: proving you can read the inbox is what unlocks the tickets. Your session lasts about three quarters of an hour and ends when you close the browser, which is deliberate on a shared or borrowed phone. If you request codes several times in a row, there is a short wait before another is sent.